+ How do I request an additional email address?
To request an additional email account you need to log in to your client portal (where you do changes on your website), go to admin & reports, then domain & email management and click on request an additional email account.
+ I need to block SPAM from my company mail addresses
Please login to your webmail (mail.your-domain.co.za) and click on settings and then spam, there your can update spam level and block email accounts.
+ I cannot access my e-mail. It shows an error and says that there is someone on the network using the same IP address. What can I do??
Please send your IP address to email@example.com.
+ How do i create a signature on webmail email?
Once logged in to the webmail, go to Settings > Identities > Click on the Identity. You will find all of the settings there including a space to enter an e-mail signature.
+ What is the difference between POP3 and IMAP email account?
POP3 - Post Office Protocol: You can use only one computer to check your email (no other devices). Your mails are stored on the computer that you use. Sent mail is stored locally on your PC, not on a mail server IMAP - Internet Messaging Access Protocol: You can use multiple computers and devices to check your email. Your mails are stored on the server. Sent mail stays on the server so you can see it from any device.
+ How do I change my email password?
Log in to the website management portal, go to Domain & Admin Settings > Email Account Admin. Next to the email account, click on the edit button to change the password.
+ I have linked another email address to my outlook inbox folder and now it's flooded - how to I delete old emails which are still on the server (firstname.lastname@example.org)? Can I also direct emails directly into junk folder without flooding my inbox?
To remove emails from the server log in to your webmail through a web browser by going to mail.cowboys.com.na. Log in with your email address and password. You can either delete the old emails from there or create an "archive" folder and move them out of your inbox. To up your spam score and lessen the amount of spam going to your inbox, change this in the webmail as well. Go to settings > spam > general settings > score threshold. You can also add a rule for certain email addresses or domains to reject any mail received from them. Under the general settings, go to "address rules"
+ Can I migrate my email from POP3 to IMAP and vice versa?
You cannot “convert” an existing POP3 account directly to an IMAP account. In short, there are 3 steps to this process;
Read more here: https://www.msoutlook.info/question/634
+ Please can you send outgoing server settings that work internationally, I am in China and will soon travel to Brazil then to the UK and my emails will only receive and not send. Thanks
We first need to open your international port on our server and then you need to port 2333 for your outgoing mail when sending from outside of SA. Notify email@example.com and we will open the port for you.
+ How do I setup email address on a Macbook, with an existing email address?
You can follow the step-by-step guides on our site, click on Setup Guide on the home page and then select Apple and then your program.
+ Where or how do I set up my e-mail signature?
It depends where you are sending/receiving your emails from. If you are using the webmail service at mail.your-domain, then follow the steps on emailhelp.co.za > General Information. If you are using an email client such as Microsoft Outlook, then visit Microsoft Outlook's support center for steps.
+ Someone is sending from my email address. How do I stop them?
Email spoofing is rampant. Spammers often send email that looks like it came from you. And there is little that you can do about it.
Read more: https://askleo.com/someones-sendin/
+ How do I setup my email on my Huawei Mobile Phone?
Here is a setup guide that you can follow: http://devicehelp.optus.com.au/web/huawei-ascend-g6/messaging/email/setting-up-my-mobile-phone-for-email/
Remember to use Kwikweb email settings and not the settings in the guide. View settings under emailhelp.co.za > Settings.
+ Hi. loaded Outlook 2016 on laptop and added above account. how do i get that all my emails on the server downloads to my laptop in outlook ? thank you
The emails should automatically download when the setup is completed with the correct settings. Only mail found in the webmail inbox (mail.orangehygiene.co.za) will be downloaded to the new setup. If no emails are being downloaded or you receive an error message, check out this page http://www.emailhelp.co.za/wproducts.php, or report your error here: http://www.emailhelp.co.za/cp/16217/report-your-error
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Terms and Conditions
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These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. You agree to the terms by visiting and using this website.
2. Definitions and interpretation
2.1 Definitions. In the agreement:
terms means the terms, consisting of:
2.2 Conflict. If the meaning of any general term conflicts with any other relevant specific term, the specific term will apply. Specific terms apply to a specific section of the website or have been specifically agreed between you and us.
3. Use of this website
3.1 Licence. We grant you a limited licence to use this website on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.
3.2 Breach. If you breach any of the terms or infringe any other person's rights (including copyright), we may cancel your licence, block you from using the website, claim specific performance or damages against you and take any other steps the law allows, without affecting our rights.
3.3 Framing. You may not frame this website or any of its pages.
3.4 Linking. You may only link to the home page of this website. You may not deep link (link to any other page) or link in any way that could suggest that we endorse or support you, or that you have any rights in our website or intellectual property.
3.5 Virtual agents. You may not use any technology (including spiders, crawlers, bots and similar virtual agents) to search or gain any information from this website.
4. Your capacity
4.1 Capacity and agreement. You promise that you may visit this website and agree to the terms because you are: are at least 18 (or regarded as legally adult), and have the legal right and capacity to do so; or are not 18 yet, but have permission from your parent (or legal guardian) to do so.
4.2 Accurate information. You promise that you will give only accurate information to us and this website.
5. Intellectual property
5.1 Ownership. Except as provided to the contrary in the agreement, all right, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.
5.2 Trademarks. Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.
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6.1 You use this website at your own risk. We provide the website `as is`. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defect, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.
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7.2 Changes to website. We may change or stop publishing this website without notice and will not be responsible for any consequences.
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1. Collection We collect certain information: when you contact us on our website; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website.
2. Use We may use your information: to send you send administrative messages and email updates to you regarding the website; for marketing purposes; targeted content in certain, specified instances.
3. Disclosure We might disclose your information in the specific circumstances mentioned in this policy.
4. Security Our hosting company will host your website in a secure server environment.
5. Your choices You can turn off cookies in your browser; or You can opt-out of marketing communications with us.
6. Contact us You can contact us with privacy related questions at firstname.lastname@example.org address
7. Audience This policy applies to all visitors to our website (`you` and `your`).
8. Purpose of this policy We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (`personal information`). Personal information:
8.1 includes certain information collected when you contact us (see below); and optional information that you voluntarily provide to us (see below).
8.2 excludes information that has been made anonymous so that it does not identify a specific person; permanently de-identified information that does not relate or cannot be traced back to you specifically; and non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute Personal Information subject to protection under this policy.
9. Acceptance of terms By using this website you are deemed to have read, understood, accepted, and agreed to be bound by these terms.
10.1 On registration. Once you contact us on our website, you will no longer be anonymous to us as you will provide us with personal information.
10.2 Collection from browser. We automatically receive and record internet usage information on server logs from your browser (`usage information`).
10.4 Web beacons. Our website may contain electronic image requests (called a `single-pixel gif` or `web beacon` request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
10.5 Recording calls. We will monitor and record telephone calls that you make to our call centre, unless you specifically request us not to.
10.6 Optional details. You may provide information on a voluntary basis (`optional information`). This includes content or product that you decide to upload or download from our website or otherwise use any optional features and functionality of the website.
10.7 Purpose for collection. We may use any optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information.
11. Consent to collection We will obtain your consent to collect personal information: in accordance with applicable law; and at the time you provide us with any optional information.
12. Use We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
13.2 Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
13.3 Law enforcement. We may disclose personal information if required: by a subpoena or court order; or to comply with any law.
13.4 Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
13.5 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.
13.6 Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
14. Security of personal information Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
15. Retention of personal information
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
16. Limitation We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.