If you are unable to send or receive emails and you get the error "Mail can't verify the identity of the server", try the following options to fix the problem:

1. Check that your passwords and settings are correct: https://www.emailhelp.co.za/cp/12700/settings

2. Check that you have the correct email password in your Keychain: https://xneelo.co.za/help-centre/email/update-email-password-icloud-keychain/

3. Click on the Advanced tab, choose the relevant account and ensure that:

  • Automatically detect and maintain account settings is not ticked
  • Port is 587 for SMTP
  • Use SSL is not ticked
  • Authentication is Password
  • Allow insecure authentication is ticked