The ultimate test on a mailbox is to see if you can access it via webmail. If you can access your mailbox successfully via webmail then we at least know the mailbox is working and we then need to look for the problems here:

1) problems with the settings of your email software program (e.g. Outlook) and/or anti virus program

2) your email software program is being blocked from accessing the server (usually for security purposes)

Your webmail is accessed here: //mail.yourdomain.co.za/   (put your own domain name in there and be sure to get the security catchpa correct when you log in). PS: Your webmail is also handy if you want to tweak the settings of your email or if you don't want to use Outlook etc

 

 

Please give us more information about your Email Error/Problem
 
  * Fields are mandatory
  * Please complete the fields below:
     
  Name:
  Contact Number:
  Alternative (working) email address:
  Website:
     
  * 1. The email address(es) experiencing a problem:
 
   
  * 2. Is the email account set up as POP3 or IMAP and on how many different devices:
 
   
  * 3. Who is your Internet Service Provider (e.g. Telkom, Mweb, Vodacom, Cell C, etc):
 
   
  * 4. What Operating System are you using (e.g. Microsoft Windows 10, OS X, Android, etc):
 
   
  * 5. What email program and version are you using (e.g. Microsoft Outlook 2016, Apple Mail, Gmail, etc):
 
   
  * 6. What error message(s) / Undelivered email(s) did you receiving? Copy the complete code and description of your error here:
 
   
  * 7. What Antivirus program is installed & active if applicable:
 
   
  * 8. What is your Internet IP Address (to know your IP address, simply Google "what is my IP" or go to www.whatismyip.com):
 
   
  * 9. Have you done any recent system / software updates:
 
   
  * 10. Explain the problem in full or add any additional information:
   
 
   
  11. If you are currently outside of South Africa, in which country are you?
 
   
  12. Please Upload a screenshot of your error message:
 
   
   
 

We might need to troubleshoot your email by using a remote access tool called AnyDesk. If you do not have AnyDesk installed on your computer, please download it in the meantime at www.anydesk.com

    

Please note the following t's and c's regarding our Email / AnyDesk Support.
We will assist with email support, if the problem is on our side no charges will apply, BUT if we assist and we find that the problem is not related to us e.g. incorrect settings or program/ISP problems, the first 5min is free thereafter we charge R100 for every 10min of support. The amount will automatically be added to your debit order or invoice. We'll first confirm with you before we assist. We take no responsibility for any problems that might occur on your computer during the AnyDesk session.
   
  * Do you agree to the above terms and conditions
     
  Yes