Report your email problem by completing the form below or sending an email from an alternative email address (gmail, yahoo or other domain email address you own) including all of the below details and any additional information that you can to

The ultimate test on an mailbox is to see if you can access it via webmail. If you can access your mailbox successfuly via webmail then we at least know the mailbox is working and we then need to look for the problems here:

1) problems with the settings of your email software program (e.g. Outlook) and/or anti virus program

2) your email software program is being blocked from accessing the server (usually for security purposes)

Your webmail is accessed here: //   (put your own domain name in there and be sure to get the security catchpa correct when you log in). PS: Your webmail is also handy if you want to tweak the settings of your email or if you don't want to use Outlook etc

Please give us more information about your Email Error/Problem
  * Fields are mandatory
  * Please complete the fields below:
  Contact Number:
  Alternative (working) email address:
  * 1. The email address(es) experiencing a problem:
  * 2. Is the email account set up as POP3 or IMAP and on how many different devices:
  * 3. Who is your Internet Service Provider (e.g. Telkom, Mweb, Vodacom, Cell C, etc):
  * 4. What Operating System are you using (e.g. Microsoft Windows 10, OS X, Android, etc):
  * 5. What email program and version are you using (e.g. Microsoft Outlook 2016, Apple Mail, Gmail, etc):
  * 6. What error message(s) / Undelivered email(s) did you receiving? Copy the complete code and description of your error here:
  * 7. What Antivirus program is installed & active if applicable:
  * 8. What is your Internet IP Address (to know your IP address, simply Google "what is my IP" or go to
  * 9. Have you done any recent system / software updates:
  * 11. Explain the problem in full or add any additional information:
  12. If you are currently outside of South Africa, in which country are you?
  Please Upload a screenshot of your error message:

We might need to troubleshoot your email by using a remote access tool called Teamviewer. If you do not have Teamviewer installed to your computer, please download it in the meantime at